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when will I get customer support?

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Front Page Forums Problems when will I get customer support?

  • gravatar
    tony venegas
    May 26, 2015 at 7:20 pm

    I posted the following inqury 15 days ago and I have not got any
    response from Galleria support

    ‘m using your latest 1.4.2 but I encounter the following problem
    on mobile devices (touch laptops, tablets and smartphones) When the
    grid of thumbnails is visible on the stage, if I touch any
    thumbnail, the stage does not hide, though you can see the picture
    that is supposed to show appears under the semi transparent
    overlay. I think it might be an issue with the touchstart event. I
    tested your sample demo and it does not exhibit this problem. I
    know it must be something in my page, maybe another script
    conflicting with your plugin.

    you can see a test page here at this link (please use an Iphone
    or mobile phone to view or responsive view with your developers
    tools or Fire Fox http://extremedigital.com/galleria-test/gallery-demo.html

    I stripped pretty much everything that might have been interfering
    with your plugin but, still the stage is not hiding on touch of the
    thumbnails

    help please, thank you


    gravatar
    tony venegas
    June 8, 2015 at 4:06 pm

    These guys just don’t care about support, June 8th and haven’t
    even gotten an email acknowledging my request for support.


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