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A one-two Fatal error just when I was going to make it through!

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Front Page Forums Problems A one-two Fatal error just when I was going to make it through!

  • gravatar
    riccardo rogazione
    June 9, 2015 at 10:34 am

    Hello, I’m running Galleria 1.4.2 with Fullscreen theme.

    Occasionally, not always, I get this error:
    Fatal error: Could not extract sufficient width/height of the
    gallery container. Traced measures: width:914px, height: 13px.
    Once I refresh the page, this fatal error goes away.

    Further to this, I get another error when using MacBook Pro /
    Safari, and iPhone — but it’s not happening with PC / FF (?):
    Fatal error: Could not extract height from the css: traced height
    0px.
    For this last error I’ve tried ‘wait: true’ (as seen on the forum)
    but it doesn’t work.

    Here’s the link to my Galleria testing:
    http://www.condominiumprod.com/dev/riviera/

    user: tito
    psw: mussoni

    Any help will be much appreciated. Thanks!


    gravatar
    riccardo rogazione
    June 11, 2015 at 5:34 pm

    I’ve tried several procedures as per your Knowledge Base,
    regarding Fatal error: Could not extract sufficient width/height of
    the gallery container. Traced measures: width:914px, height:
    13px.

    Tried option “responsive: true,”: no success;
    tried option “trueFullscreen,”: no success;
    treid setting width and then
    tried setting height: Galleria.run(‘.galleria’, {
    height: 0.5625 }); but no success.

    Now, I don’t know what else I can do.
    I may be wrong, but I don’t think it depends on my website layout
    (responsive) as I’ve checked my .css as well.
    Any chance of support from your team?
    Thanks in advance.


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